Refund Policy
Last updated 2026-05-28 · Version 1.2 · Effective 2026-05-28
1. Overview
This Refund Policy explains when and how you can receive refunds for services purchased through Wingman. This policy applies to active subscriptions, supported purchases, and any legacy paid booking records that require support review.
Default Wingman builds do not offer paid in-person booking checkout, paid wingman tips, Stripe Connect payouts, or new paid-provider marketplace purchases. Wingman Pro subscriptions remain the primary active paid product. Please read this policy carefully before making purchases.
2. Plans and Legacy Booking Records
2.1 CURRENT PLAN CANCELLATIONS
Creating, joining, or cancelling ordinary Wingman plans does not by itself create a paid booking charge in default builds. Users should cancel plans promptly when they can no longer attend, but there is no automatic paid booking refund tier for ordinary plans.
2.2 LEGACY PAID BOOKING RECORDS
Legacy paid booking checkout, booking-tip, provider payout, release, and refund paths are inactive in default builds. If you have a historical paid booking record or a support case tied to a legacy payment, contact support@beamollc.com. Support or finance review may result in a refund, credit, or other action where required by law, payment-network rules, documented support review, or a legacy migration process.
2.3 SUPPORT CONFIRMATION
When we take action on a legacy paid booking record, we will provide confirmation through the app, email, support ticket, payment processor, or app-store channel as applicable.
3. User Cancellations and No-Shows
3.1 CURRENT PLANS
If another user cancels or misses an ordinary plan, no automatic paid booking refund applies in default builds because ordinary plans do not create paid booking charges.
3.2 ACCOUNT CONSEQUENCES
Users who repeatedly no-show, cancel in bad faith, or misuse planning tools may face:
- Warning
- Temporary feature limits
- Account review
- Suspension or permanent removal for serious or repeated abuse
3.3 EMERGENCY EXCEPTIONS
We consider emergency context when reviewing cancellation or no-show patterns, including medical emergencies, family emergencies, natural disasters, safety concerns, and other circumstances beyond a user's control.
Documentation may be required when a refund, credit, moderation reversal, or legacy payment review depends on the emergency claim.
4. Disputes and Service Issues
4.1 FILING A DISPUTE
If you are dissatisfied with a plan, subscription, charge, or legacy booking record, contact support or use the in-app reporting tools:
- Open the relevant plan, message, purchase, support, or booking record if available
- Tap "Report an Issue" or contact support
- Select the issue type
- Provide a detailed description
- Submit any supporting evidence
4.2 DISPUTE CATEGORIES
a) No-Show or Bad-Faith Plan Behavior
- Reviewed for account action, support intervention, credits, or legacy payment handling where applicable
b) Early Departure
- Reviewed case-by-case for safety, support, or legacy payment handling
c) Service Not as Described
- If a paid subscription, supported purchase, or legacy record significantly differs from what was promised: case-by-case review, potential partial or full refund or credit
d) Safety Concerns
- If you felt unsafe during a plan, meetup, or legacy booking: Priority review, potential refund or credit where applicable, and investigation
e) User Behavior Issues
- Rude, unprofessional, or inappropriate behavior: Case-by-case review
4.3 DISPUTE RESOLUTION PROCESS
1. You submit a dispute with details and evidence
2. We contact relevant users, payment processors, or app-store channels when appropriate
3. Our Trust & Safety team reviews all information
4. A decision is made within 5-7 business days
5. Both parties are notified of the outcome
6. Refunds, credits, or account actions (if applicable) are processed
4.4 DISPUTE DECISIONS
Disputes may result in:
- Full refund
- Partial refund
- No refund (dispute not substantiated)
- Credits where available
- Account action against either party
5. Subscription Refunds
5.1 SUBSCRIPTION TIERS
We offer one subscription entitlement with two billing options:
- Pro Monthly: $9.00/month
- Pro Yearly: $89.00/year
The Pro entitlement unlocks Travel Meetups Pro, Advanced Compatibility Matching, Advanced Filters, Interest Communities Plus, Tonight Mode Pro, Warm Intro Messages Pro, relevance-based Priority Visibility, and AI Plan Builder Pro. Basic nearby matching, basic location, interest, and ID verified-only filters, normal ranking, generic connection requests, limited Tonight Mode people-open-tonight previews, browsing public communities, joining a limited number of communities, and manual meetup planning remain available on Free accounts. Priority Visibility is capped and relevance-qualified; it does not guarantee a specific rank, impression count, connection, invite, or meetup outcome.
5.2 INITIAL SUBSCRIPTION REFUND
If you cancel within 48 hours of your FIRST subscription purchase, you may request a full refund. To request:
- Contact support@beamollc.com
- Include your account email
- Request must be made within 48 hours of purchase
5.3 RENEWAL REFUNDS
Subscription renewals are generally non-refundable. However, we may consider refunds for:
- Technical errors causing duplicate charges
- Unauthorized renewals (with documentation)
- Significant service outages during the billing period
5.4 CANCELLATION
You may cancel your subscription at any time:
- Go to Settings > Subscription
- Tap "Cancel Subscription"
- Your subscription remains active until the end of the current billing period
- No partial refunds for unused time
5.5 PLAN CHANGES
If we introduce additional plans in the future, any upgrade or downgrade terms will be disclosed at that time.
6. Gift Cards
6.1 GENERAL POLICY
Gift cards are non-refundable and cannot be exchanged for cash.
6.2 UNUSED GIFT CARDS
- Gift card balances do not expire
- Unused balances remain on your account
- Balances cannot be transferred between accounts
6.3 PURCHASED GIFT CARDS
If you purchase a gift card and it has NOT been redeemed:
- You may cancel within 24 hours of purchase
- Contact support@beamollc.com
- Refund will be issued to original payment method
If the gift card HAS been redeemed:
- No refund is available
- The recipient has the balance on their account
6.4 RECEIVED GIFT CARDS
Gift cards you receive:
- Are added to your account balance
- Can be used for supported purchases where gift-card balance is accepted
- Cannot be converted to cash
- Cannot be transferred to another user
7. Refund Processing
7.1 PROCESSING TIME
Refunds are processed within:
- Credit/Debit Cards: 5-10 business days
- Bank Accounts: 7-14 business days
- Gift Card Credits: Immediate
Note: Your bank or card issuer may take additional time to reflect the refund.
7.2 REFUND METHOD
Refunds are issued to the original payment method. We cannot:
- Refund to a different payment method
- Issue cash refunds
- Issue refunds via wire transfer
7.3 CURRENCY
All refunds are issued in USD. Exchange rate fluctuations are not compensated.
7.4 PARTIAL REFUNDS
Partial refunds may be issued for:
- Service issues affecting part of an active subscription period or supported purchase
- Disputes resolved with compromise
- Legacy paid booking records after support or finance review
Partial refund amounts are determined at our discretion based on the circumstances.
8. Non-Refundable Items
The following are generally not eligible for refunds:
8.1 SERVICE FEES
- Platform service fees are non-refundable except where required by law, payment-provider rules, or support review
8.2 TIPS
- Legacy booking tips are inactive in default builds. Historical tips, if any, require support review.
8.3 COMPLETED SERVICES
- Supported purchases or subscription periods that were provided as described
8.4 POLICY VIOLATIONS
- Accounts terminated for policy violations
- Plans or legacy bookings cancelled due to user misconduct
8.5 OUTSIDE POLICY CLAIMS
- Disputes filed outside the applicable support, payment-provider, or app-store review window
- Claims not properly documented
9. Contact Us
For refund requests or questions about this policy:
Beamo LLC
251 Little Falls Drive, Wilmington, DE 19808
Email: support@beamollc.com
Website: https://wingmanapp.org
When contacting us about a refund:
- Include your account email
- Provide the purchase, support, booking, or transaction ID if available
- Describe the issue clearly
- Attach any relevant evidence
We aim to respond to all refund inquiries within 2 business days.